If you've got a question for us, feel free to reach out using our live chat. 

Our customer service team are available to help with your questions during the below hours:
8:30am - 5pm AEST Monday to Thursday
8:30am - 3pm AEST Friday

For support from our customer care team, feel reach to give us a call!

AFENDS

Yes, we do!We&#x2019;re committed to using sustainable and environmentally conscious packaging wherever possible. Our packaging materials include<ul><li dir="ltr" style="text-decoration: none; font-family: Inter; color: rgb(0, 0, 0);">Garment bags: Home-compostable cornstarch</li><li dir="ltr" style="text-decoration: none; font-family: Inter; color: rgb(0, 0, 0);">Swing tags: FSC-certified recycled card</li><li dir="ltr" style="text-decoration: none; font-family: Inter; color: rgb(0, 0, 0);">Swing tag string: 100% cotton</li><li dir="ltr" style="text-decoration: none; font-family: Inter; color: rgb(0, 0, 0);">Postage bags: Made from cornstarch or recycled plastic </li></ul>We&#x2019;re always looking for ways to further reduce our environmental impact and make our packaging as planet-friendly as possible.

Yes, we do!. We’re committed to using sustainable and environmentally conscious packaging wherever possible. Our packaging materials include. Garment bags: Home-compostable cornstarch. Swing tags: FSC-certified recycled card. Swing tag string: 100% c

DO YOU USE SUSTAINABLE PACKAGING?

Product Questions

DELIVERY & SHIPPING COSTS

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

SHIPPING DURING SALE PERIODS

DO I HAVE TO PAY DUTY CHARGES OR IMPORT TAX ON INTERNATIONAL ORDERS?

CAN MY ORDER BE SENT TO A PO BOX OR PARCEL LOCKER?

WHEN WILL MY ORDER BE SHIPPED?

WHY DIDN'T I RECEIVE TRACKING OR A SHIPPING CONFIRMATION?

HOW DO I TRACK MY PACKAGE?

WHY IS MY TRACKING SHOWING AN ESTIMATE OUTSIDE THE DELIVERY WINDOW?

WHY HASN'T MY TRACKING UPDATED?

DO I NEED TO SIGN FOR MY PARCEL?

WHAT HAPPENS IF I MISS MY DELIVERY?

MY ORDER SAYS IT'S DELIVERED BUT I CAN'T FIND IT

I WANT TO REFUSE MY PARCEL

WHAT IF MY PARCEL IS RETURNED TO SENDER?

Delivery & Shipping

EXCHANGES

STORE CREDITS

REFUNDS

SALE ITEM RETURNS

INTERNATIONAL RETURNS

RETURN CONDITIONS

WHAT ARE YOUR RETURN OPTIONS?

HOW LONG DO I HAVE TO RETURN?

WHAT REFUND OPTIONS DO YOU OFFER?

WHAT IS REFUNDID?

HOW LONG ARE STORE CREDITS VALID FOR?

I WAS ISSUED A STORE CREDIT BUT CAN NOT FIND IT

CAN I RETURN AN ITEM PURCHASED FROM AN INDEPENDENT RETAILER?

I RECEIVED A FAULTY ITEM, WHAT DO I DO?

I RECEIVED THE WRONG ITEM, WHAT DO I DO?

Return Policy

HOW CAN I CREATE A RETURN?

CAN I EDIT MY RETURN ONCE ITS BEEN LODGED?

WHERE CAN I FIND MY RETURN LABEL?

MY ORDER CANNOT BE FOUND WHEN I TRY LODGE IT

WHY WAS I ASKED TO PROVIDE MY ID OR PAY $20 FOR MY RETURN?

Lodging my return

WHEN WILL MY RETURN BE PROCESSED?

WHEN WILL I RECEIVE MY INSTANT REFUND?

WHY WAS I CHARGED FOR MY INSTANT REFUND?

WHEN WILL MY REFUND BE ISSUED?

MY CARD HAS BEEN CANCELLED, WILL I STILL RECEIVE MY REFUND?

Return processing

HOW DO I SHIP MY RETURN?

CAN I USE MULTIPLE RETURN IN ONE PACKAGE?

CAN I RETURN WITHOUT THE ORIGINAL PACKAGING?

Return Shipping

Returns

I HAVE AN ISSUE WITH MY ORDER, WHAT SHOULD I DO?

CAN I EDIT OR CANCEL MY ORDER?

WHERE CAN I FIND MY ORDER NUMBER?

WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION EMAIL?

CAN I CHANGE MY ADDRESS FOR MY ORDER?

CAN I GET A TAX INVOICE FOR MY ORDER?

HOW DO I CONTACT AFENDS?

CAN I CHANGE MY PAYMENT METHOD ONCE MY ORDER HAS BEEN PLACED?

Order Assistance

HOW OFTEN DO YOU RESTOCK?

CAN I PURCHASE A GIFT CARD?

ARE YOUR PRODUCTS SUSTAINABLE?

HOW DO I FIND MY BEST SIZE?

WHY ISN'T MY DISCOUNT CODE APPLYING TO MY ORDER?

WHY ISN'T MY GIFT CARD WORKING?

CAN I USE MULTIPLE DISCOUNT CODES & GIFT CARDS?

WHAT PAYMENT METHODS DO YOU OFFER?

HOW DO I REDEEM MY AFENDS GIFT CARD?

I SIGNED UP TO THE NEWSLETTER, WHERE CAN I FIND MY DISCOUNT CODE?

CAN I UPDATE THE EMAIL ADDRES ON MY ACCOUNT?

WHERE CAN I FIND MY GIFT CARD?

CAN I CHECKOUT MY LOCAL CURRENCY?

CAN I USE MULTIPLE PAYMENT METHODS?

HOW DO I UPDATE MY MARKETING PREFERENCES?

Checkout & Account

SALE ITEM EXCHANGES

WHAT PAYMENT METHODS DO YOU ACCEPT?

CAN DISCOUNT CODES BE USED ON SALE PRODUCTS OR DURING PROMOTIONAL PERIODS?

CAN I APPLY MY FIRST ORDER DISCOUNT CODE AFTER MY ORDER IS PROCESSED?

CAN I CHANGE/CANCEL MY ORDER?

HAVE YOU RECEIVED MY RETURN?

Sale FAQ's

DO YOU USE SUSTAINABLE PACKAGING?Updated 14 days ago