When customer asks about the impact of discount codes on return eligibilityUpdated 2 days ago

WHEN a customer asks if items purchased with a discount code are eligible for refund to original payment method or only store credit:

• IF the items were full-priced and the discount code only provides a discount without making items promotional sale items, THEN inform the customer that those items remain eligible for refund to the original payment method provided they meet the return requirements.
• IF the item is considered promotional sale or the discount rules are unclear, THEN collect order details and escalate to a human agent and inform the customer that their request has been forwarded for review.