Checkout & Account
WHY ISN'T MY DISCOUNT CODE APPLYING TO MY ORDER?
Discount codes are not valid on already reduced items and during sale periods. If your discount code is applying at checkout, but being removed when you enter your email, this is because the email is not linked to the discount code and not eligible f
WHY ISN'T MY GIFT CARD WORKING?
Gift card codes are made up of a combination of 16 letters and numbers. Be sure to copy and paste the code at checkout so all numbers and letters are captured correctly. No luck? Please email us at [email protected] with a screenshot of the
CAN I USE MULTIPLE DISCOUNT CODES & GIFT CARDS?
Discount codes cannot be used in conjunction with other offers, including sale items. Customers can use multiple gift cards in a single order, in addition to redeeming a discount code. To do so, enter each code separately at checkout.
WHAT PAYMENT METHODS DO YOU OFFER?
All major credit & debit cards. Apple Pay. Shop Pay. PayPal. Afterpay. Zip. Klarna
HOW DO I REDEEM MY AFENDS GIFT CARD?
Customers can enter their gift card code into the 'Discount code or gift card' box at checkout. The gift card code is 16 digits long, containing a mixture of numbers and letters. This is different to the order number starting with #A. We recommend co
I SIGNED UP TO THE NEWSLETTER, WHERE CAN I FIND MY DISCOUNT CODE?
Once subscribed, a discount code will be sent to the email provided. The email may be marked as spam and if so be sure to update Afends as "safe" for next time. No luck? Reach out to our team here for assistance.
CAN I UPDATE THE EMAIL ADDRES ON MY ACCOUNT?
Yes you can! Please reach out to our team here so that they can update this for you.
WHERE CAN I FIND MY GIFT CARD?
Your gift card would have been sent to the email provided at checkout. Please check your spam and junk folder in case this has landed there.
CAN I CHECKOUT MY LOCAL CURRENCY?
Yes! Customers can pay with their local currency by updating their currency preference at the top of the website. Any refund returns will be issued in the currency used at check out and gift card returns will be issued in AUD.
CAN I USE MULTIPLE PAYMENT METHODS?
We only accept one payment method at check out in addition to any applicable gift cards. Just redeem your gift card at checkout and you will be prompted to pay the remaining balance with an alternative payment method.
HOW DO I UPDATE MY MARKETING PREFERENCES?
Customers can update their subscription preferences or unsubscribe to email marketing here. To unsubscribe from SMS notifications, follow the link included in the last SMS received from us. Once marketing preferences have been updated, please allow 2