CAN I CHANGE MY ADDRESS FOR MY ORDER?Updated 13 days ago

To ensure we can provide our speedy same-day dispatch service, we’re unable to make any changes to an address once an order has been placed.

Please call us immediately on +61 449 589 834 for the best chance of amending your address before the order is processed. This is the best way to contact us about this issue as we can’t guarantee we will see your email before your order is dispatched.

AUSTRALIA
 If your order has already been dispatched, you can request a redirection via the AusPost app.

INTERNATIONAL EXPRESS
Customers can update their address through DHL On Demand.

INTERNATIONAL STANDARD
Customers may be able request an address update with their local postal service once the parcel has arrived in their country. We can't guarantee that redirection is possible, so we recommend triple-checking your shipping address before checking out.

Please note that requesting a redirection may affect your delivery estimate. If an incorrect address is entered at checkout and a redirection is unsuccessful, Afends and the carrier are not responsible, and you will not be eligible for a replacement order or refund.

We kindly ask that you triple-check your address details before checking out to help avoid any disappointment.