Order Assistance
I HAVE AN ISSUE WITH MY ORDER, WHAT SHOULD I DO?
We are here to help! Please reach out to our team here for assistance.
CAN I EDIT OR CANCEL MY ORDER?
To ensure we're able to provide our speedy, same-day dispatch offer, we're unable to make any changes to an order once confirmed. Customers can initiate a return upon the arrival of their order in line with our flexible Return Policy. We recommend ca
WHERE CAN I FIND MY ORDER NUMBER?
Customers can sign in or create an account here to view their order history, tracking details and more. An order and shipping confirmation email should have also been received, which includes the order number starting with #A. The email may be marked
WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION EMAIL?
Order confirmations are sent via email, please check your spam and junk folder in case this has landed there. Customers can sign in or create an account here to view their order history, tracking details and more. No luck? Reach out to our team here
CAN I CHANGE MY ADDRESS FOR MY ORDER?
To ensure we can provide our speedy same-day dispatch service, we’re unable to make any changes to an address once an order has been placed. Please call us immediately on +61 449 589 834 for the best chance of amending your address before the order i
CAN I GET A TAX INVOICE FOR MY ORDER?
Reach out to our team here and they will be able to share this with you.
HOW DO I CONTACT AFENDS?
Customers can contact us via email, text, phone or chat. Our business hours and contact details can be found here. Please note that we do not have individual phone lines set up for any of our concept stores. If you have a stock enquiry, we recommend
CAN I CHANGE MY PAYMENT METHOD ONCE MY ORDER HAS BEEN PLACED?
Unfortunately, we’re unable to modify orders once they’ve been placed, including changes to the payment method used at checkout. Changing payment methods after an order is processed creates significant complexities and potential issues for our financ