CAN I CHANGE MY ADDRESS FOR MY ORDER?Updated 14 hours ago

While your order has not yet been dispatched, please note that due to the high volume of orders our team is currently processing, we’re unable to guarantee that an address change can be made at this stage. Adjusting order details once they’ve entered our fulfilment queue can create complexities in our process, and unfortunately, we’re not always able to intercept individual packages among the many being prepared for shipment.

We’ll do our best to accommodate your request where possible, but we appreciate your understanding that it may not always be achievable.

Please call us immediately on +61 449 589 834 for the best chance of amending your address before the order is processed. This is the best way to contact us about this issue as we can’t guarantee we will see your email before your order is dispatched.

AUSTRALIA
 If your order has already been dispatched, you can request a redirection via the AusPost app.

INTERNATIONAL EXPRESS
Customers can update their address through DHL On Demand.

INTERNATIONAL STANDARD
Customers may be able request an address update with their local postal service once the parcel has arrived in their country. We can't guarantee that redirection is possible, so we recommend triple-checking your shipping address before checking out.

Please note that requesting a redirection may affect your delivery estimate. If an incorrect address is entered at checkout and a redirection is unsuccessful, Afends and the carrier are not responsible, and you will not be eligible for a replacement order or refund.

We kindly ask that you triple-check your address details before checking out to help avoid any disappointment.