CAN I CHANGE MY ADDRESS FOR MY ORDER?Updated 10 days ago

Unfortunately due to the high volume of orders we receive during our sale period, it is really hard for us to amend addresses and we can't guarantee that this is possible. Mistakes do happen, so please call us immediately on +61 449 589 834 for the best chance of amending your address before the order is processed. This is the best way to contact us about this issue as we can’t guarantee we will see your email before your order is dispatched.

 Please note that we are not responsible for orders being delivered to the wrong address as entered at checkout, so be sure to check your address carefully to avoid disappointment.

We’ll do our best to accommodate your request where possible, but we appreciate your understanding that it may not always be achievable.

AUSTRALIA
If your order has already been dispatched, you can request a redirection via the AusPost app or by phoning them directly.

INTERNATIONAL EXPRESS
Customers can update their address through DHL On Demand.

INTERNATIONAL STANDARD
We’re unable to modify the address once your order has been processed from our warehouse. What we can do is place a block on your tracking number and contact our courier to request an address change. If the courier is able to make the change, your parcel will be held at the next facility and relabelled with the updated address.  Please keep in mind that this process isn't guaranteed and can cause delays in transit, which may extend your delivery timeframe. Please notify our team if you would like to do this, so they can try and amend this before it's too late.

Please note that requesting a redirection may affect your delivery estimate. If an incorrect address is entered at checkout and a redirection is unsuccessful, Afends and the carrier are not responsible, and you will not be eligible for a replacement order or refund.

We kindly ask that you triple-check your address details before checking out to help avoid any disappointment.