GREEN FRIDAY 26'
WHAT'S THE GREEN FRIDAY DISCOUNT?
Absolutely everything will be discounted! Up to 70% off, so get in quick!
WHAT ARE YOUR SHIPPING COSTS & TIMEFRAMES?
During sale periods, please allow up to an additional 5 business days for orders to be dispatched. Our warehouse will be working overtime to ship out an increased volume of orders during sale periods, so please keep this in mind when placing an order
WHEN WILL MY ORDER BE SHIPPED?
Please allow up to an additional 5 business days for orders to be dispatched. Our warehouse will be working overtime to ship out an increased volume of orders during sale periods, so please keep this in mind when placing an order. You'll receive an e
WHAT'S YOUR RETURN POLICY?
All sale item returns must be lodged within 30 days of receiving the goods via our online returns portal. You can start your return here!. Please note: Return of sale items are only eligible for store credit, minus the return postage fee. Please see
CAN I ADD TO MY CART BEFORE THE SALE?
No, your cart will be cleared sorry! Our team will be shutting down the site to get everything ready for the sale, so unfortunately anything in your cart will be automatically removed.
CAN DISCOUNT CODES BE USED DURING THE SALE?
Discount codes are not valid on already marked down items online and during sale periods. This includes discount codes for first-time purchases when you sign up for our mailing list.Save your discount codes for your next order when we're not on sale!
WHAT'S THE QUICKEST WAY TO CHECKOUT?
Use express checkout options like Shop Pay, PayPal, Google Pay or Apple Pay.But please make sure your account details (including shipping address) are up to date before you place your order, otherwise your order may end up at an old address!
CAN I CHANGE/CANCEL MY ORDER?
Unfortunately, we are unable to make any changes to orders once they have been placed. This includes changes to payment methods, sizes, products, or adding or removing items. Our system does not support order modifications of any kind, so we are unab
CAN I CHANGE MY ADDRESS FOR MY ORDER?
Unfortunately due to the high volume of orders we receive during our sale period, it is really hard for us to amend addresses and we can't guarantee that this is possible. Mistakes do happen, so please call us immediately on +61 449 589 834 for the b
DO I HAVE TO PAY DUTY CHARGES OR IMPORT TAX ON INTERNATIONAL ORDERS?
For all orders shipped to Canada, New Zealand, the UK, the EU and Rest of the World, all duties and taxes are calculated and charged at checkout, so you won’t need to pay any additional fees when your order is delivered.
I HAVE AN ISSUE WITH MY ORDER, WHAT SHOULD I DO?
We are here to help! Please reach out to our team here for assistance.
WHERE CAN I FIND MY ORDER NUMBER?
An order and shipping confirmation email should have also been received, which includes the order number starting with #A. The email may be marked as spam and if so please update Afends as "safe" for next time.If you haven't received an email, please
HOW DO I TRACK MY PACKAGE?
You will receive a shipping confirmation from us when your order has been dispatched from our warehouse, and a second email with your Tracking Number once the package has been processed with the Courier Company. All orders are shipped with an Authori
HAVE YOU RECEIVED MY RETURN?
Although our orders go out quickly, it can take up to 14 days for returns to arrive at our warehouse depending on your location. Once we have received your return, we will process it within 7 business days during and following sale periods. You will
HOW LONG ARE STORE CREDITS VALID FOR?
Store credits are valid for 3 years; so plenty of time to find something you love.
I WAS ISSUED A STORE CREDIT BUT CAN NOT FIND IT
Your store credit is sent as a gift card to the email address that is linked to your order. Please check your spam and junk folder in case this has landed in there!
WILL THE SALE BE IN STORE TOO?
Yes! Our sale pricing in-store will match what we have online. Not everything online will be available in-store though.
HOW DO I CONTACT AFENDS?
Customers can contact us via email, text, phone or chat. Our business hours and contact details can be found here. Please note that we do not have individual phone lines set up for any of our concept stores. If you have a stock enquiry, we recommend