If you've got a question for us, feel free to reach out using our live chat. 

Our customer service team are available to help with your questions during the below hours:
8:30am - 5pm AEST Monday to Thursday
8:30am - 3pm AEST Friday

For support from our customer care team, feel reach to give us a call!

AFENDS

Customers can contact us via email, text, phone or chat. Our business hours and contact details can be found&#xA0;<a href="https://afends.com/pages/contact" style="text-decoration:none;" class="fr-strong">here</a>.Please note that we do not have individual phone lines set up for any of our concept stores. If you have a stock enquiry, we recommend calling us on +61 449 589 834 so we can look into this for you.

Customers can contact us via email, text, phone or chat. Our business hours and contact details can be found here. Please note that we do not have individual phone lines set up for any of our concept stores. If you have a stock enquiry, we recommend

HOW DO I CONTACT AFENDS?

Order Assistance

DELIVERY & SHIPPING COSTS

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

SHIPPING DURING SALE PERIODS

DO I HAVE TO PAY DUTY CHARGES OR IMPORT TAX ON INTERNATIONAL ORDERS?

CAN MY ORDER BE SENT TO A PO BOX OR PARCEL LOCKER?

WHEN WILL MY ORDER BE SHIPPED?

WHY DIDN'T I RECEIVE TRACKING OR A SHIPPING CONFIRMATION?

HOW DO I TRACK MY PACKAGE?

WHY IS MY TRACKING SHOWING AN ESTIMATE OUTSIDE THE DELIVERY WINDOW?

WHY HASN'T MY TRACKING UPDATED?

DO I NEED TO SIGN FOR MY PARCEL?

WHAT HAPPENS IF I MISS MY DELIVERY?

MY ORDER SAYS IT'S DELIVERED BUT I CAN'T FIND IT

I WANT TO REFUSE MY PARCEL

WHAT IF MY PARCEL IS RETURNED TO SENDER?

Delivery & Shipping

EXCHANGES

STORE CREDITS

REFUNDS

SALE ITEM RETURNS

INTERNATIONAL RETURNS

RETURN CONDITIONS

WHAT ARE YOUR RETURN OPTIONS?

HOW LONG DO I HAVE TO RETURN?

WHAT REFUND OPTIONS DO YOU OFFER?

WHAT IS REFUNDID?

HOW LONG ARE STORE CREDITS VALID FOR?

I WAS ISSUED A STORE CREDIT BUT CAN NOT FIND IT

CAN I RETURN AN ITEM PURCHASED FROM AN INDEPENDENT RETAILER?

I RECEIVED A FAULTY ITEM, WHAT DO I DO?

I RECEIVED THE WRONG ITEM, WHAT DO I DO?

Return Policy

HOW CAN I CREATE A RETURN?

CAN I EDIT MY RETURN ONCE ITS BEEN LODGED?

WHERE CAN I FIND MY RETURN LABEL?

MY ORDER CANNOT BE FOUND WHEN I TRY LODGE IT

WHY WAS I ASKED TO PROVIDE MY ID OR PAY $20 FOR MY RETURN?

Lodging my return

WHEN WILL MY RETURN BE PROCESSED?

WHEN WILL I RECEIVE MY INSTANT REFUND?

WHY WAS I CHARGED FOR MY INSTANT REFUND?

WHEN WILL MY REFUND BE ISSUED?

MY CARD HAS BEEN CANCELLED, WILL I STILL RECEIVE MY REFUND?

Return processing

HOW DO I SHIP MY RETURN?

CAN I USE MULTIPLE RETURN IN ONE PACKAGE?

CAN I RETURN WITHOUT THE ORIGINAL PACKAGING?

Return Shipping

Returns

I HAVE AN ISSUE WITH MY ORDER, WHAT SHOULD I DO?

CAN I EDIT OR CANCEL MY ORDER?

WHERE CAN I FIND MY ORDER NUMBER?

WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION EMAIL?

CAN I CHANGE MY ADDRESS FOR MY ORDER?

CAN I GET A TAX INVOICE FOR MY ORDER?

CAN I CHANGE MY PAYMENT METHOD ONCE MY ORDER HAS BEEN PLACED?

HOW OFTEN DO YOU RESTOCK?

DO YOU USE SUSTAINABLE PACKAGING?

CAN I PURCHASE A GIFT CARD?

ARE YOUR PRODUCTS SUSTAINABLE?

HOW DO I FIND MY BEST SIZE?

Product Questions

WHY ISN'T MY DISCOUNT CODE APPLYING TO MY ORDER?

WHY ISN'T MY GIFT CARD WORKING?

CAN I USE MULTIPLE DISCOUNT CODES & GIFT CARDS?

WHAT PAYMENT METHODS DO YOU OFFER?

HOW DO I REDEEM MY AFENDS GIFT CARD?

I SIGNED UP TO THE NEWSLETTER, WHERE CAN I FIND MY DISCOUNT CODE?

CAN I UPDATE THE EMAIL ADDRES ON MY ACCOUNT?

WHERE CAN I FIND MY GIFT CARD?

CAN I CHECKOUT MY LOCAL CURRENCY?

CAN I USE MULTIPLE PAYMENT METHODS?

HOW DO I UPDATE MY MARKETING PREFERENCES?

Checkout & Account

SALE ITEM EXCHANGES

WHAT PAYMENT METHODS DO YOU ACCEPT?

CAN DISCOUNT CODES BE USED ON SALE PRODUCTS OR DURING PROMOTIONAL PERIODS?

CAN I APPLY MY FIRST ORDER DISCOUNT CODE AFTER MY ORDER IS PROCESSED?

CAN I CHANGE/CANCEL MY ORDER?

HAVE YOU RECEIVED MY RETURN?

Sale FAQ's

HOW DO I CONTACT AFENDS?Updated 14 days ago