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AFENDS

If your order is returned to us with a Return to Sender label due to refused duties, unclaimed parcels, or address issues, you have the following options on how to proceed: <ol><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; line-height: 1.5; color: rgb(0, 0, 0);">Gift Card: We can issue you an online gift card for the value of the returned items.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; line-height: 1.5; color: rgb(0, 0, 0);">Refund: We can cancel the order and issue a refund to your original payment method. Please note, the refund will be minus the return postage fee, as listed below, and will not include any original shipping fees paid.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; line-height: 1.5; color: rgb(0, 0, 0);">Reshipment: We can resend the order to a nominated delivery address you provide. You will need to supply full address details including name, unit/apartment number, street number and name, suburb/town, city, postcode, and country.</li></ol> Australia:&#xA0;$10 AUD New Zealand:&#xA0;$20 NZD United States:&#xA0;$20 USD Canada:&#xA0;$20 CAD Europe: &#x20AC;20 EUR United Kingdom: &#xA3;20 GBP

If your order is returned to us with a Return to Sender label due to refused duties, unclaimed parcels, or address issues, you have the following options on how to proceed:. Australia: $10 AUDNew Zealand: $20 NZDUnited States: $20 USDCanada: $20 CADE

WHAT IF MY PARCEL IS RETURNED TO SENDER?

Delivery & Shipping

DELIVERY & SHIPPING COSTS

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

SHIPPING DURING SALE PERIODS

DO I HAVE TO PAY DUTY CHARGES OR IMPORT TAX ON INTERNATIONAL ORDERS?

CAN MY ORDER BE SENT TO A PO BOX OR PARCEL LOCKER?

WHEN WILL MY ORDER BE SHIPPED?

WHY DIDN'T I RECEIVE TRACKING OR A SHIPPING CONFIRMATION?

HOW DO I TRACK MY PACKAGE?

WHY IS MY TRACKING SHOWING AN ESTIMATE OUTSIDE THE DELIVERY WINDOW?

WHY HASN'T MY TRACKING UPDATED?

DO I NEED TO SIGN FOR MY PARCEL?

WHAT HAPPENS IF I MISS MY DELIVERY?

MY ORDER SAYS IT'S DELIVERED BUT I CAN'T FIND IT

I WANT TO REFUSE MY PARCEL

SALE ITEM RETURNS

RETURN POLICY

WHAT ARE YOUR RETURN OPTIONS?

HOW LONG DO I HAVE TO RETURN?

WHAT REFUND OPTIONS DO YOU OFFER?

HOW LONG ARE GIFT CARDS VALID FOR?

CAN I RETURN AN ITEM PURCHASED FROM AN INDEPENDENT RETAILER?

I RECEIVED A FAULTY ITEM, WHAT DO I DO?

I RECEIVED THE WRONG ITEM, WHAT DO I DO?

Return Policy

CAN I USE A DISCOUNT CODE ON MY EXCHANGE?

WHY DID MY EXCHANGE ITEM GO OUT OF STOCK?

WHY DOES MY EXCHANGE ITEM SHOW ITS OUT OF STOCK BUT ITS AVAILABLE ON THE WEBSITE?

WHERE HAS MY EXCHANGE CREDIT GONE?

WHY WAS I CHARGED FOR MY INSTANT EXCHANGE?

HOW MANY FREE EXCHANGES CAN I RECEIVE?

WHEN WILL THE $1 HOLD FOR MY INSTANT EXCHANGE BE RELEASED?

Exchanges

CAN I EDIT MY RETURN ONCE ITS BEEN LODGED?

MY ORDER CANNOT BE FOUND WHEN I TRY LODGE IT

HOW CAN I CREATE A RETURN?

WHERE CAN I FIND MY RETURN LABEL? - Loop

Lodging my return

WHEN WILL MY RETURN BE PROCESSED?

WHEN WILL MY REFUND BE ISSUED?

MY CARD HAS BEEN CANCELLED, WILL I STILL RECEIVE MY REFUND?

Return processing

HOW DO I SHIP MY RETURN?

CAN I USE MULTIPLE RETURN IN ONE PACKAGE?

CAN I RETURN WITHOUT THE ORIGINAL PACKAGING?

Return Shipping

Returns

I HAVE AN ISSUE WITH MY ORDER, WHAT SHOULD I DO?

CAN I EDIT OR CANCEL MY ORDER?

WHERE CAN I FIND MY ORDER NUMBER?

WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION EMAIL?

CAN I CHANGE MY ADDRESS FOR MY ORDER?

CAN I GET A TAX INVOICE FOR MY ORDER?

HOW DO I CONTACT AFENDS?

CAN I CHANGE MY PAYMENT METHOD ONCE MY ORDER HAS BEEN PLACED?

Order Assistance

HOW OFTEN DO YOU RESTOCK?

DO YOU USE SUSTAINABLE PACKAGING?

CAN I PURCHASE A GIFT CARD?

ARE YOUR PRODUCTS SUSTAINABLE?

HOW DO I FIND MY BEST SIZE?

Product Questions

WHY ISN'T MY DISCOUNT CODE APPLYING TO MY ORDER?

WHY ISN'T MY GIFT CARD WORKING?

CAN I USE MULTIPLE DISCOUNT CODES & GIFT CARDS?

WHAT PAYMENT METHODS DO YOU OFFER?

HOW DO I REDEEM MY AFENDS GIFT CARD?

I SIGNED UP TO THE NEWSLETTER, WHERE CAN I FIND MY DISCOUNT CODE?

CAN I UPDATE THE EMAIL ADDRES ON MY ACCOUNT?

WHERE CAN I FIND MY GIFT CARD?

CAN I CHECKOUT MY LOCAL CURRENCY?

CAN I USE MULTIPLE PAYMENT METHODS?

HOW DO I UPDATE MY MARKETING PREFERENCES?

Checkout & Account

WHAT IF MY PARCEL IS RETURNED TO SENDER?Updated 4 days ago