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AFENDS

If your order is returned to us with a Return to Sender label due to refused duties, unclaimed parcels, or address issues, you have the following options on how to proceed: <ol><li style="font-family: Inter; font-size: 16px; line-height: 1.5; color: rgb(0, 0, 0);">Store Credit: We can issue you an online store credit for the value of the returned items.</li><li style="font-family: Inter; font-size: 16px; line-height: 1.5; color: rgb(0, 0, 0);">Refund: We can cancel the order and issue a refund to your original payment method. Please note, the refund will be minus the return postage fee, as listed below, and will not include any original shipping fees paid.</li><li style="font-family: Inter; font-size: 16px; line-height: 1.5; color: rgb(0, 0, 0);">Reshipment: We can resend the order to a nominated delivery address you provide. You will need to supply full address details including name, unit/apartment number, street number and name, suburb/town, city, postcode, and country.</li></ol> Australia:&#xA0;$10 AUD New Zealand:&#xA0;$10 NZD United States:&#xA0;$20 USD Canada:&#xA0;$20 CAD Europe: &#x20AC;10 EUR United Kingdom: &#xA3;10 GBP

If your order is returned to us with a Return to Sender label due to refused duties, unclaimed parcels, or address issues, you have the following options on how to proceed:. Australia: $10 AUDNew Zealand: $10 NZDUnited States: $20 USDCanada: $20 CADE

WHAT IF MY PARCEL IS RETURNED TO SENDER?

Delivery & Shipping

DELIVERY & SHIPPING COSTS

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

SHIPPING DURING SALE PERIODS

DO I HAVE TO PAY DUTY CHARGES OR IMPORT TAX ON INTERNATIONAL ORDERS?

CAN MY ORDER BE SENT TO A PO BOX OR PARCEL LOCKER?

WHEN WILL MY ORDER BE SHIPPED?

WHY DIDN'T I RECEIVE TRACKING OR A SHIPPING CONFIRMATION?

HOW DO I TRACK MY PACKAGE?

WHY IS MY TRACKING SHOWING AN ESTIMATE OUTSIDE THE DELIVERY WINDOW?

WHY HASN'T MY TRACKING UPDATED?

DO I NEED TO SIGN FOR MY PARCEL?

WHAT HAPPENS IF I MISS MY DELIVERY?

MY ORDER SAYS IT'S DELIVERED BUT I CAN'T FIND IT

I WANT TO REFUSE MY PARCEL

EXCHANGES

STORE CREDITS

REFUNDS

SALE ITEM RETURNS

INTERNATIONAL RETURNS

RETURN CONDITIONS

WHAT ARE YOUR RETURN OPTIONS?

HOW LONG DO I HAVE TO RETURN?

WHAT REFUND OPTIONS DO YOU OFFER?

WHAT IS REFUNDID?

HOW LONG ARE STORE CREDITS VALID FOR?

I WAS ISSUED A STORE CREDIT BUT CAN NOT FIND IT

CAN I RETURN AN ITEM PURCHASED FROM AN INDEPENDENT RETAILER?

I RECEIVED A FAULTY ITEM, WHAT DO I DO?

I RECEIVED THE WRONG ITEM, WHAT DO I DO?

Return Policy

HOW CAN I CREATE A RETURN?

CAN I EDIT MY RETURN ONCE ITS BEEN LODGED?

WHERE CAN I FIND MY RETURN LABEL?

MY ORDER CANNOT BE FOUND WHEN I TRY LODGE IT

WHY WAS I ASKED TO PROVIDE MY ID OR PAY $20 FOR MY RETURN?

Lodging my return

WHEN WILL MY RETURN BE PROCESSED?

WHEN WILL I RECEIVE MY INSTANT REFUND?

WHY WAS I CHARGED FOR MY INSTANT REFUND?

WHEN WILL MY REFUND BE ISSUED?

MY CARD HAS BEEN CANCELLED, WILL I STILL RECEIVE MY REFUND?

Return processing

HOW DO I SHIP MY RETURN?

CAN I USE MULTIPLE RETURN IN ONE PACKAGE?

CAN I RETURN WITHOUT THE ORIGINAL PACKAGING?

Return Shipping

Returns

I HAVE AN ISSUE WITH MY ORDER, WHAT SHOULD I DO?

CAN I EDIT OR CANCEL MY ORDER?

WHERE CAN I FIND MY ORDER NUMBER?

WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION EMAIL?

CAN I CHANGE MY ADDRESS FOR MY ORDER?

CAN I GET A TAX INVOICE FOR MY ORDER?

HOW DO I CONTACT AFENDS?

CAN I CHANGE MY PAYMENT METHOD ONCE MY ORDER HAS BEEN PLACED?

Order Assistance

HOW OFTEN DO YOU RESTOCK?

DO YOU USE SUSTAINABLE PACKAGING?

CAN I PURCHASE A GIFT CARD?

ARE YOUR PRODUCTS SUSTAINABLE?

HOW DO I FIND MY BEST SIZE?

Product Questions

WHY ISN'T MY DISCOUNT CODE APPLYING TO MY ORDER?

WHY ISN'T MY GIFT CARD WORKING?

CAN I USE MULTIPLE DISCOUNT CODES & GIFT CARDS?

WHAT PAYMENT METHODS DO YOU OFFER?

HOW DO I REDEEM MY AFENDS GIFT CARD?

I SIGNED UP TO THE NEWSLETTER, WHERE CAN I FIND MY DISCOUNT CODE?

CAN I UPDATE THE EMAIL ADDRES ON MY ACCOUNT?

WHERE CAN I FIND MY GIFT CARD?

CAN I CHECKOUT MY LOCAL CURRENCY?

CAN I USE MULTIPLE PAYMENT METHODS?

HOW DO I UPDATE MY MARKETING PREFERENCES?

Checkout & Account

SALE ITEM EXCHANGES

WHAT PAYMENT METHODS DO YOU ACCEPT?

CAN DISCOUNT CODES BE USED ON SALE PRODUCTS OR DURING PROMOTIONAL PERIODS?

CAN I APPLY MY FIRST ORDER DISCOUNT CODE AFTER MY ORDER IS PROCESSED?

CAN I CHANGE/CANCEL MY ORDER?

HAVE YOU RECEIVED MY RETURN?

Sale FAQ's

WHAT IF MY PARCEL IS RETURNED TO SENDER?Updated an hour ago