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Delivery & Shipping

DELIVERY & SHIPPING COSTS

AUSTRALIA. SHIPPING OPTION. GET YOUR ORDER. ORDERS OVER $150 AUD. ORDERS UNDER $150 AUD. DISPATCH TIME. IMPORTANT INFO. EXPRESS. 2 - 4 Business Days. $15 AUD. $20 AUD. Shipped the same business day if placed before 12pm AEST* (Monday - Friday). Allow

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

We aim to dispatch all orders within 24 hours between Monday - Friday.We dispatch all orders received before 12pm AEST (Monday – Friday) on the same business day.Please note: During peak periods (Sales, Public Holidays, or the day after a Public Holi

SHIPPING DURING SALE PERIODS

Please allow up to 5 business days for orders to be dispatched. Our warehouse will be working overtime to ship out an increased volume of orders during sale periods, so please keep this in mind when placing an order as we are unable to make any chang

CAN MY ORDER BE SENT TO A PO BOX OR PARCEL LOCKER?

In most cases you will be able to send to any PO Box or Parcel Locker. Our customer service team will reach out to you if there are any issues with this.It’s important to note that Express Post is unavailable for delivery to PO Boxes. Your order will

WHEN WILL MY ORDER BE SHIPPED?

We aim to dispatch all orders within 24 hours between Monday - Friday.We dispatch all orders received before 12pm AEST (Monday – Friday) on the same business day. Please note: During peak periods (Sales, Public Holidays, or the day after a Public Hol

WHY DIDN'T I RECEIVE TRACKING OR A SHIPPING CONFIRMATION?

Order or shipping confirmations are sent via email. This may have landed in spam or junk. If so, be sure to mark Afends as safe for next time. Customers can sign in or create an account here to view their order history, tracking details and more. No

HOW DO I TRACK MY PACKAGE?

You will receive a shipping confirmation from us when your order has been dispatched from our warehouse, and a second email with your Tracking Number once the package has been processed with the Courier Company. All orders are shipped with an Authori

WHY IS MY TRACKING SHOWING AN ESTIMATE OUTSIDE THE DELIVERY WINDOW?

The delivery estimate shown on your tracking reflects the latest expected delivery date, but please note that this can update as your parcel moves through local sorting facilities. While we aim for all orders to arrive within the time frames outlined

WHY HASN'T MY TRACKING UPDATED?

The tracking will update once the parcel has passed through a major sorting facility. This typically occurs within 24 hours of the parcel being shipped. If the parcel has been redirected to a new address while in transit, this may void the express de

DO I NEED TO SIGN FOR MY PARCEL?

Our Shipping Policy offers a no signature required service for all standard shipping methods. If you have paid for Express shipping, signature will be required for this service.

WHAT HAPPENS IF I MISS MY DELIVERY?

Keep an eye on the tracking over the next 24 hours, as it may be redirected to your local post office for collection. We recommend reaching out to your local courier directly to see how best to receive your parcel. If, for any reason, the package is

MY ORDER SAYS IT'S DELIVERED BUT I CAN'T FIND IT

The courier will always do their best to leave parcels in a safe and secure location. If your tracking shows the parcel as delivered but you haven’t located it yet, we recommend checking the following areas:. Your letterbox. Around the front of the p