Return processing
WHEN WILL MY RETURN BY PROCESSED?
AUSTRALIA. Return parcels can take 5-10 business days to reach Afends. Standard refund or store credits are processed within 1-2 business days of the parcel’s arrival.Instant Refunds are processed immediately. INTERNATIONAL. It can take up to 21 days
WHEN WILL I RECEIVE MY INSTANT REFUND?
Instant refunds are received to the nominated bank account within 60 seconds of the return being booked. Customers can book an instant refund via the Refundid Booking Portal.
WHY WAS I CHARGED FOR MY INSTANT REFUND?
Once an instant refund is booked, customers have 7 days to ship the return parcel with the provided return label before the refund is reversed by Refundid. If the return parcel has been dropped into a post box but hasn't received a tracking scan, our
WHEN WILL MY REFUND BE ISSUED?
Standard refunds are issued to the original payment method used to place the order. If a gift card was used, the funds will be reissued to the original gift card. If the order was made using split payment methods, the value of the funds will first go
MY CARD HAS BEEN CANCELLED, WILL I STILL RECEIVE MY REFUND?
Refunds are directed to the bank account rather than the card connected to it. As long as the account linked to the cancelled card is still active, the funds will be received as normal. If the account linked to the card has been cancelled, the bank w