Still not sure? Send us an email at customerservice@afends.com, and we'll help you out.

<div data-block="true" data-editor="8rb2u" data-offset-key="6p1r7-0-0" id="isPasted"><div data-offset-key="6p1r7-0-0" style="line-height: 1.5;">Unfortunately, we&#x2019;re unable to offer exchanges or size swaps due to the limitations within our current returns system. This is something we are actively working on and hope to introduce within the coming months. Since we can&apos;t guarantee that your desired size will still be available when we receive your return, we recommend opting for store credit instead. Once you receive your store credit, you can use it to purchase a different size.</div></div><div data-block="true" data-editor="8rb2u" data-offset-key="e18ro-0-0"><div data-offset-key="e18ro-0-0" style="line-height: 1.5;"> </div></div><div data-block="true" data-editor="8rb2u" data-offset-key="atuje-0-0"><div data-offset-key="atuje-0-0" style="line-height: 1.5;">Here&apos;s how to process your return:</div></div><div data-block="true" data-editor="8rb2u" data-offset-key="7dpg6-0-0"><div data-offset-key="7dpg6-0-0" style="line-height: 1.5;"> </div></div><div data-block="true" data-editor="8rb2u" data-offset-key="eluib-0-0"><div data-offset-key="eluib-0-0" style="line-height: 1.5;">1. Head to our returns portal <a href="https://portal.refundid.com/stores/afends" style="text-decoration:none;" id="isPasted">here</a> and select the items you&apos;d like to return and select store credit as the preferred refund method.</div> </div><div data-block="true" data-editor="8rb2u" data-offset-key="3gdtn-0-0"><div data-offset-key="3gdtn-0-0" style="line-height: 1.5;">2. Package up your items and use the shipping label provided to send back to us.</div> </div><div data-block="true" data-editor="8rb2u" data-offset-key="a6mmk-0-0"><div data-offset-key="a6mmk-0-0" style="line-height: 1.5;">3. Once we have received your package we will process your credit, which you can then use to purchase another size or item.&#xA0;</div></div><div data-block="true" data-editor="8rb2u" data-offset-key="av32i-0-0"><div data-offset-key="av32i-0-0" style="line-height: 1.5;"> </div></div>Still not sure? Send us an email at <a href="mailto:customerservice@afends.com" style=" text-decoration: none;">customerservice@afends.com</a>, and we&apos;ll help you out.

EXCHANGES

Full Price Items: If you opt for a store credit, you will receive FREE RETURN SHIPPING. Sale Items: Sale items are only eligible for a store credit, minus the return postage fee as outlined below. To receive a store credit, you need to lodge your ret

Full Price Items:&#xA0;If you opt for a store credit, you will receive FREE RETURN SHIPPING.Sale Items: Sale items are only eligible for a store credit, minus the return postage fee as outlined below. To receive a store credit, you need to lodge your return and enter in the email address used to place your order. Your eligible item(s) will be available to return, just select the item(s) you need to return, select your reason for return, and then choose the option &apos;store credit.&apos; You will then be issued with a pre-paid postage label to attach to your parcel to lodge at your nearest post box.Australia: $10 AUDNew Zealand:&#xA0;$10 NZDUnited States: $20 USDCanada: $20 CADEurope: &#x20AC;10&#xA0;United Kingdom: &#xFFE1;10Your store credit will be issued within 1-2&#xA0;business days after it arrives back at our warehouse. Please allow an additional 5 business days following sale periods.&#xA0;Store credits are valid for 3 years from the issue date and will be issued as an online gift card and sent in a seperate email. All gift cards can be redeemed through our online store and any of our concept stores. Please note that these cannot be refunded.Still not sure? Send us an email at <a href="mailto:customerservice@afends.com" style=" text-decoration: none;">customerservice@afends.com</a>, and we&apos;ll help you out.

STORE CREDITS

Refunds are eligible for full-priced items within 30 days of receiving your goods. We will deduct shipping fees from the amount refunded (see fees in our Returns & Refunds section). Please note: Refunds are not eligible for sale items, only store cre

Refunds are eligible for full-priced items within 30 days of receiving your goods. We will deduct shipping fees from the amount refunded (see fees in our Returns &amp; Refunds section).&#xA0; Please note: Refunds are not eligible for sale items, only store credits.To receive a refund, you need to lodge your return and enter the email address used to place your order. Your eligible item(s) will be available to return, just select the item(s) you wish to return, select your reason for return, and choose the option &#x2018;refund.&apos; You will then be issued with a pre-paid postage label to attach to your parcel to lodge at your nearest post box.Depending on your payment method, the funds may take 2-3 business days to clear back into your account. All refunds will be processed back to the original payment method used to place the order. If you have used a combination of store credit, credit card, PayPal, or AfterPay, then the value paid on each method, will be returned back to those methods accordingly.Still not sure? Send us an email at <a href="mailto:customerservice@afends.com" style=" text-decoration: none;">customerservice@afends.com</a>, and we&apos;ll help you out.

REFUNDS

Start your return here!. Please note: Return of sale items are only eligible for store credit, and will be charged for the return postage fee. Please see the fees listed  below. This includes items from the marked down sale section and items purchase

Start your return <a href="https://portal.refundid.com/stores/afends" target="_blank" rel="noopener noreferrer">here</a>!Please note: Return of sale items are only eligible for store credit, and will be charged for the return postage fee. Please see the fees listed &#xA0;below.This includes items from the marked down sale section and items purchased during sale promotions. All sale item returns must be lodged within 30 days of receiving the goods via our online <a href="https://portal.refundid.com/stores/afends">returns portal</a>. Australia:&#xA0;$10 AUDNew Zealand:&#xA0;$10 NZDUnited States:&#xA0;$20 USDCanada:&#xA0;$20 CADEurope: &#x20AC;10&#xA0;United Kingdom: &#xFFE1;10 Due to the increased volume, please allow up to 7 business days for your sale returns to be processed once received back at our warehouse.PLEASE NOTE: we do not accept returns on underwear &amp; intimates. All products must be returned following our regular returns conditions (unworn, unwashed, all tags still attached, and in original packaging). Still not sure? Send us an email at <a href="mailto:customerservice@afends.com" style=" text-decoration: none;">customerservice@afends.com</a>, and we&apos;ll help you out.

SALE ITEM RETURNS

Any additional duties and taxes assessed by international customs when returning items from overseas are the responsibility of the customer. Head to our returns centre here and enter your order number and the email address used to place the order. Yo

Any additional duties and taxes assessed by international customs when returning items from overseas are the responsibility of the customer.Head to our returns centre&#xA0;<a href="https://portal.refundid.com/stores/afends" class="fr-strong">here</a> and enter your order number and the email address used to place the order. Your eligible item(s) will be available to return, just select the item(s) you need to return from here, select your reason for return, and then choose your preferred refund method. Once your return reaches our international sorting facility, we&#x2019;ll begin processing your store credit or refund.Important note: When your parcel arrives at the international sorting facility and is scanned, the tracking will update to &#x201C;delivered.&#x201D; However, this means it has arrived at the first checkpoint&#x2014;it still needs to go through processing before we can issue your refund or credit. We appreciate your patience during this time.Still not sure? Send us an email at <a href="mailto:customerservice@afends.com" style=" text-decoration: none;">customerservice@afends.com</a>, and we&apos;ll help you out.

INTERNATIONAL RETURNS

Return Policy

Lodging my return

Return processing

Return Shipping

If you've got a question for us, feel free to reach out using our live chat. 

Our customer service team are available to help with your questions during the below hours:
8:30am - 5pm AEST Monday to Thursday
8:30am - 3pm AEST Friday

For support from our customer care team, feel reach to give us a call!

AFENDS

Returns

DELIVERY & SHIPPING COSTS

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

SHIPPING DURING SALE PERIODS

CAN MY ORDER BE SENT TO A PO BOX OR PARCEL LOCKER?

WHEN WILL MY ORDER BE SHIPPED?

WHY DIDN'T I RECEIVE TRACKING OR A SHIPPING CONFIRMATION?

HOW DO I TRACK MY PACKAGE?

WHY IS MY TRACKING SHOWING AN ESTIMATE OUTSIDE THE DELIVERY WINDOW?

WHY HASN'T MY TRACKING UPDATED?

DO I NEED TO SIGN FOR MY PARCEL?

WHAT HAPPENS IF I MISS MY DELIVERY?

MY ORDER SAYS IT'S DELIVERED BUT I CAN'T FIND IT

Delivery & Shipping

RETURN CONDITIONS

WHAT ARE YOUR RETURN OPTIONS?

HOW LONG DO I HAVE TO RETURN?

WHAT REFUND OPTIONS DO YOU OFFER?

WHAT IS REFUNDID?

HOW LONG ARE STORE CREDITS VALID FOR?

I WAS ISSUED A STORE CREDIT BUT CAN NOT FIND IT

CAN I RETURN AN ITEM PURCHASED FROM AN INDEPENDENT RETAILER?

I RECEIVED A FAULTY ITEM, WHAT DO I DO?

I RECEIVED THE WRONG ITEM, WHAT DO I DO?

HOW CAN I CREATE A RETURN?

CAN I EDIT MY RETURN ONCE ITS BEEN LODGED?

WHERE CAN I FIND MY RETURN LABEL?

MY ORDER CANNOT BE FOUND WHEN I TRY LODGE IT

WHY WAS I ASKED TO PROVIDE MY ID OR PAY $20 FOR MY RETURN?

WHEN WILL MY RETURN BY PROCESSED?

WHEN WILL I RECEIVE MY INSTANT REFUND?

WHY WAS I CHARGED FOR MY INSTANT REFUND?

WHEN WILL MY REFUND BE ISSUED?

MY CARD HAS BEEN CANCELLED, WILL I STILL RECEIVE MY REFUND?

HOW DO I SHIP MY RETURN?

CAN I USE MULTIPLE RETURN IN ONE PACKAGE?

CAN I RETURN WITHOUT THE ORIGINAL PACKAGING?

I HAVE AN ISSUE WITH MY ORDER, WHAT SHOULD I DO?

CAN I EDIT OR CANCEL MY ORDER?

WHERE CAN I FIND MY ORDER NUMBER?

WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION EMAIL?

CAN I CHANGE MY ADDRESS FOR MY ORDER?

CAN I GET A TAX INVOICE FOR MY ORDER?

HOW DO I CONTACT AFENDS?

Order Assistance

HOW OFTEN DO YOU RESTOCK?

DO YOU USE SUSTAINABLE PACKAGING?

CAN I PURCHASE A GIFT CARD?

ARE YOUR PRODUCTS SUSTAINABLE?

HOW DO I FIND MY BEST SIZE?

Product Questions

WHY ISN'T MY DISCOUNT CODE APPLYING TO MY ORDER?

WHY ISN'T MY GIFT CARD WORKING?

CAN I USE MULTIPLE DISCOUNT CODES & GIFT CARDS?

WHAT PAYMENT METHODS DO YOU OFFER?

HOW DO I REDEEM MY AFENDS GIFT CARD?

I SIGNED UP TO THE NEWSLETTER, WHERE CAN I FIND MY DISCOUNT CODE?

CAN I UPDATE THE EMAIL ADDRES ON MY ACCOUNT?

WHERE CAN I FIND MY GIFT CARD?

CAN I CHECKOUT MY LOCAL CURRENCY?

CAN I USE MULTIPLE PAYMENT METHODS?

HOW DO I UPDATE MY MARKETING PREFERENCES?

Checkout & Account

SALE ITEM EXCHANGES

WHAT PAYMENT METHODS DO YOU ACCEPT?

CAN DISCOUNT CODES BE USED ON SALE PRODUCTS OR DURING PROMOTIONAL PERIODS?

CAN I APPLY MY FIRST ORDER DISCOUNT CODE AFTER MY ORDER IS PROCESSED?

DO I HAVE TO PAY DUTY CHARGES OR IMPORT TAX ON INTERNATIONAL ORDERS?

CAN I CHANGE/CANCEL MY ORDER?

HAVE YOU RECEIVED MY RETURN?

Sale FAQ's