WHAT ARE YOUR RETURN OPTIONS?Updated 18 days ago
Start your return here!
Australia:
Online orders can be returned into any of our concept stores
Instant Exchanges
Free exchange returns
Free gift card returns
Standard refunds incur a $10 AUD return postage fee for the use of our return label
Pre-paid return label provided
Sale Item Returns are only eligible to be returned for a gift card, minus the return fee. This includes all items purchased during a promotional sale. Refunds or exchanges are not available for this.
New Zealand:
Free exchange returns
Free gift card returns
Standard refunds incur a $20 NZD return postage fee for the use of our return label
Pre-paid return label provided
Sale Item Returns are only eligible to be returned for a gift card, minus the return fee. This includes all items purchased during a promotional sale. Refunds or exchanges are not available for this.
US | CA | EU | UK :
Free gift card returns
Exchange by opting for a gift card & re-purchasing once the gift card has been issued
Standard refunds incur a return postage fee that is specific to your country, which is for the use of our return label. These fees are listed below.
Pre-paid return label provided
Sale Item Returns are only eligible to be returned for a gift card, minus the return fee. This includes all items purchased during a promotional sale. Refunds or exchanges are not available for this.
United States: $20 USD
Canada: $25 CAD
European Union: €20 EUR
United Kingdom: £20 GBP
Rest of the World:
Our carrier doesn't currently support returns from the rest of the world, so if you are located outside of the countries outlined, please know that you will be responsible for paying for your own return back to our warehouse in Australia, including any taxes and duties associated with this. Once you have lodged your return, our return address will be sent to you. We apologise for any inconvenience caused by this.
Sale Item Returns are only eligible to be returned for a gift card. This includes all items purchased during a promotional sale. Refunds or exchanges are not available for this.
Please note: Return of sale items are only eligible to return for a gift card, and will have the return fee deducted from this. Please see the fees listed below:
Australia: $10
New Zealand: $20 NZD
United States: $20 USD
Canada: $25 CAD
European Union: €20 EUR
United Kingdom: £20 GBP
Rest of World: Fees vary depending on location (this will appear in the return portal)
Still not sure? Send us an email at [email protected], and we'll help you out.