Return Policy
RETURN POLICY
Order didn't work out? No sweat, we want you to be 100% happy with your purchase! We gladly accept returns for items in original unworn condition with tags attached. All products must be returned unworn and unwashed. We do not accept returns on the f
WHAT ARE YOUR RETURN OPTIONS?
Start your return here!. Australia:. New Zealand:. Rest of the World:. United States: $20 USDCanada: $20 CADEurope: €10 EURUnited Kingdom: £10 GBP. Please note: Return of sale items are only eligible for store credit, and will be charged for the retu
HOW LONG DO I HAVE TO RETURN?
Once the order has arrived, customers have 30 days to initiate their return here and ship the parcel back to us.
WHAT REFUND OPTIONS DO YOU OFFER?
Standard Refunds. Processed to the original payment method used to place the order, minus the return postage fee. This is processed once received back to Afends. Once issued, standard refunds take 2-5 business days to reach the original payment metho
HOW LONG ARE STORE CREDITS VALID FOR?
Store credits are valid for 3 years; so plenty of time to find something you love.
I WAS ISSUED A STORE CREDIT BUT CAN NOT FIND IT
Your store credit is sent as a gift card to the email address that is linked to your order. Please check your spam and junk folder in case this has landed in there!
CAN I RETURN AN ITEM PURCHASED FROM AN INDEPENDENT RETAILER?
If you wish to return an Afends item that you purchased through an independent retailer you will need to contact them directly. Still not sure? Send us an email at [email protected], and we'll help you out.
I RECEIVED A FAULTY ITEM, WHAT DO I DO?
If you think you have received a faulty, please head to our returns portal here and enter in the order number and email address used to place your order. You will lodge return under the reason 'faulty' and select your preferred refund method. You wil
I RECEIVED THE WRONG ITEM, WHAT DO I DO?
If you think you have received the wrong item, please head to our returns portal here and enter in the order number and email address used to place your order. You will lodge return under the reason 'incorrect item received' and select your preferred