Return Policy
RETURN POLICY
Order didn't work out? No sweat, we want you to be 100% happy with your purchase! We gladly accept returns for items in original unworn condition with tags attached. All products must be returned unworn and unwashed. We do not accept returns on the f
WHAT ARE YOUR RETURN OPTIONS?
Start your return here!. Australia:. Online orders can be returned into any of our concept stores. Instant Exchanges. Free exchange returns. Free gift card returns. Standard refunds incur a $10 AUD return postage fee for the use of our return label.
HOW LONG DO I HAVE TO RETURN?
Once the order has arrived, customers have 30 days to initiate their return here and ship the parcel back to us.
WHAT REFUND OPTIONS DO YOU OFFER?
Exchanges. Our Return Policy offers 1 free size exchange per order. After 1 exchange has been completed & returned, a credit can be issued to put towards a new order. Standard exchange:. Processed once the return is processed back at our warehouse or
HOW LONG ARE GIFT CARDS VALID FOR?
Gift Cards are valid for 3 years; so plenty of time to find something you love.
CAN I RETURN AN ITEM PURCHASED FROM AN INDEPENDENT RETAILER?
If you wish to return an Afends item that you purchased through an independent retailer you will need to contact them directly. Still not sure? Send us an email at [email protected], and we'll help you out.
I RECEIVED A FAULTY ITEM, WHAT DO I DO?
If you think you have received a faulty item, please head to our returns portal here and enter in the order number and email address used to place your order. You will lodge return under the reason 'faulty' and select your preferred refund method. Yo
I RECEIVED THE WRONG ITEM, WHAT DO I DO?
If you think you have received the wrong item, please head to our returns portal here and enter in the order number and email address used to place your order. You will lodge return under the reason 'incorrect item received' and select your preferred