Return Policy
RETURN CONDITIONS
Order didn't work out? No sweat, we want you to be 100% happy with your purchase! We gladly accept returns for items in original unworn condition with tags attached. All products must be returned unworn and unwashed. We do not accept returns on the f
WHAT ARE YOUR RETURN OPTIONS?
Start your return here!. Australia:. New Zealand:. Rest of the World:. United States: $20 USDCanada: $20 CADEurope: €10 EURUnited Kingdom: £10 GBP. Please note: Return of sale items are only eligible for store credit, and will be charged for the retu
HOW LONG DO I HAVE TO RETURN?
Once the order has arrived, customers have 30 days to initiate their return here and ship the parcel back to us.
WHAT REFUND OPTIONS DO YOU OFFER?
Instant refunds with Refundid (AU Only). Processed instantly to a nominated bank account, minus the return postage fee. Not eligible for exchange orders or purchases made with a gift card. If the return is not posted within 7 days, Refundid will reve
WHAT IS REFUNDID?
Refundid is a third party company offering instant refunds for Australia-based customers. Refunds are issued to a nominated bank account within 60 seconds of being lodged. Customers have 7 days to lodge the return at the post office before the refund
HOW LONG ARE STORE CREDITS VALID FOR?
Store credits are valid for 3 years; so plenty of time to find something you love.
I WAS ISSUED A STORE CREDIT BUT CAN NOT FIND IT
Your store credit is sent as a gift card to the email address that is linked to your order. Please check your spam and junk folder in case this has landed in there!
CAN I RETURN AN ITEM PURCHASED FROM AN INDEPENDENT RETAILER?
If you wish to return an Afends item that you purchased through an independent retailer you will need to contact them directly. Still not sure? Send us an email at [email protected], and we'll help you out.
I RECEIVED A FAULTY ITEM, WHAT DO I DO?
If you think you have received a faulty, please head to our returns portal here and enter in the order number and email address used to place your order. You will lodge return under the reason 'faulty' and select your preferred refund method. You wil
I RECEIVED THE WRONG ITEM, WHAT DO I DO?
If you think you have received the wrong item, please head to our returns portal here and enter in the order number and email address used to place your order. You will lodge return under the reason 'incorrect item received' and select your preferred