WHERE HAS MY EXCHANGE CREDIT GONE?Updated 4 days ago

The credit shown when booking a product exchange must be used right away. 

If the exchange has not been booked and confirmed, the credit will disappear and can be reinstated by starting a new exchange booking here. 

Customers wishing to keep their credit for a future purchase can opt for a gift card return instead, which will be issued as a digital gift card to use for up to 3 years.