Exchanges
CAN I USE A DISCOUNT CODE ON MY EXCHANGE?
Exchanges are excluded from all promo codes. When opting for a product exchange, customers can shop right away with bonus credit valued at the pre-discounted amount of their original purchase if a promo code was used. Australia-based customers can bo
WHY DID MY EXCHANGE ITEM GO OUT OF STOCK?
Due to the popularity of our range, exchange requests are not confirmed until the return is processed. If an item is out of stock at the time of processing, our team will reach out to you to provide a resolution. Australian customers can opt for an i
WHY DOES MY EXCHANGE ITEM SHOW ITS OUT OF STOCK BUT ITS AVAILABLE ON THE WEBSITE?
If there is limited stock, a size exchange within the return booking won't be available. Customers can select 'exchange for something new' to be directed to our website to secure one of the last sizes with their exchange credit. At the final stage of
WHERE HAS MY EXCHANGE CREDIT GONE?
The credit shown when booking a product exchange must be used right away. If the exchange has not been booked and confirmed, the credit will disappear and can be reinstated by starting a new exchange booking here. Customers wishing to keep their cred
WHY WAS I CHARGED FOR MY INSTANT EXCHANGE?
Once an instant exchange is booked, customers have 14 days to ship the return parcel with the provided return label before a charge is applied. If the return parcel has been dropped into a post box but hasn't received a tracking scan, our team will i
HOW MANY FREE EXCHANGES CAN I RECEIVE?
Our Return Policy offers 1 free size exchange per order. After 1 exchange has been completed & returned, a gift card can be issued to put towards a new order.
WHEN WILL THE $1 HOLD FOR MY INSTANT EXCHANGE BE RELEASED?
A $1 pre-authorisation is held on your nominated debit/credit card when booking an instant exchange. The $1 hold will be released within 7 business days. Rest assured, a charge will only apply if the instant exchange is not shipped back to Afends wit