WHY DOES MY EXCHANGE ITEM SHOW ITS OUT OF STOCK BUT ITS AVAILABLE ON THE WEBSITE?Updated 18 days ago

If the size you’re wanting to exchange for is currently showing as Limited Availability, you may notice that a size exchange isn’t available as an option when booking your return through our returns portal.

This is because exchange items aren’t reserved or put aside when a return is lodged. Instead, the exchange order is created once your return has been processed in transit. When stock is running low, we’re unfortunately unable to guarantee that your preferred size will still be available by the time this happens.

For this reason, our system removes the exchange option for items with limited availability to avoid confirming an exchange that we may not be able to fulfil.

If you don’t want to risk missing out on the size, we’d recommend placing a new order for it while it’s still available and returning your original item separately through our returns portal.