Lodging my return
HOW CAN I CREATE A RETURN?
START A RETURN HERE
CAN I EDIT MY RETURN ONCE ITS BEEN LODGED?
Returns for a gift card or standard can be changed up until the return has been processed. Once these have been processed, we are no longer able to update this. Please reach out to us here to update the return booking. If an instant refund has been b
WHERE CAN I FIND MY RETURN LABEL?
All customers will receive a return label via email once a return is lodged here. Please check your spam and junk folder in case this has landed in there!You will also be able to find you returns label in the Refundid app or your account.
MY ORDER CANNOT BE FOUND WHEN I TRY LODGE IT
If the order cannot be located in the return portal, a different email may have been used at checkout. Please make sure you use the email address linked to the order and the complete order number, including the #. Still no luck? Clear the cache and h
WHY WAS I ASKED TO PROVIDE MY ID OR PAY $20 FOR MY RETURN?
Refundid requires valid Australian identification to set up an account, and all users must be over the age of 18 years old. Selecting this option also means that $20 will be deducted from your Instant Refund. Alternative return options, including a s