Sale FAQ's
DELIVERY & SHIPPING COSTS
During sale periods, please allow up to 5 business days for orders to be dispatched. Our warehouse will be working overtime to ship out an increased volume of orders during sale periods, so please keep this in mind when placing an order as we are una
WHEN WILL MY ORDER BE SHIPPED?
Please allow up to 5 business days for orders to be dispatched. Our warehouse will be working overtime to ship out an increased volume of orders during sale periods, so please keep this in mind when placing an order as we are unable to make any chang
SALE ITEM RETURNS
Start your return here!. Please note: Return of sale items are only eligible for store credit, and will be charged for the return postage fee. Please see the fees listed below. This includes items from the marked down sale section and items purchase
SALE ITEM EXCHANGES
While we do offer the ability to return your item if you are unhappy with it, unfortunately, we’re unable to offer exchanges or size swaps due to the limitations within our current returns system. This is something we are actively working on and hope
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payment via Credit Card, Paypal, Afterpay, Klarna, and ZipPay.
CAN DISCOUNT CODES BE USED ON SALE PRODUCTS OR DURING PROMOTIONAL PERIODS?
Discount codes are not valid on already marked down items online and during sale periods. This includes discount codes for first-time purchases when you sign up for our mailing list.
CAN I APPLY MY FIRST ORDER DISCOUNT CODE AFTER MY ORDER IS PROCESSED?
If your discount does not apply at checkout, or if you forget to apply it, unfortunately, we are unable to rectify this once the order has been placed. This includes adding the code once the order is lodged or refunding for the amount of the discount
DO I HAVE TO PAY DUTY CHARGES OR IMPORT TAX ON INTERNATIONAL ORDERS?
For all orders shipped to Canada, New Zealand, the UK, and Europe, all duties and taxes are calculated and charged at checkout, so you won’t need to pay any additional fees when your order is delivered. If you live outside of Australia or the countri
WHERE CAN I FIND MY ORDER NUMBER?
Customers can sign in or create an account here to view their order history, tracking details and more. An order and shipping confirmation email should have also been received, which includes the order number starting with #A. The email may be marked
I HAVE AN ISSUE WITH MY ORDER, WHAT SHOULD I DO?
We are here to help! Please reach out to our team here for assistance.
HOW DO I TRACK MY PACKAGE?
You will receive a shipping confirmation from us when your order has been dispatched from our warehouse, and a second email with your Tracking Number once the package has been processed with the Courier Company. All orders are shipped with an Authori
CAN I CHANGE/CANCEL MY ORDER?
While your order has not yet been dispatched, please note that due to the high volume of orders our team is currently processing, we’re unable to guarantee that a modification or cancellation can be made at this stage. Once an order has entered our f
CAN I CHANGE MY ADDRESS FOR MY ORDER?
While your order has not yet been dispatched, please note that due to the high volume of orders our team is currently processing, we’re unable to guarantee that an address change can be made at this stage. Adjusting order details once they’ve entered
HAVE YOU RECEIVED MY RETURN?
Although our orders go out quickly, it can take up to 14 days for returns to arrive at our warehouse depending on your location. Once we have received your return, we will process it within 7 business days during and following sale periods. You will
HOW LONG ARE STORE CREDITS VALID FOR?
Store credits are valid for 3 years; so plenty of time to find something you love.
I WAS ISSUED A STORE CREDIT BUT CAN NOT FIND IT
Your store credit is sent as a gift card to the email address that is linked to your order. Please check your spam and junk folder in case this has landed in there!
HOW DO I CONTACT AFENDS?
Customers can contact us via email, text, phone or chat. Our business hours and contact details can be found here. Please note that we do not have individual phone lines set up for any of our concept stores. If you have a stock enquiry, we recommend