If you've got a question for us, feel free to reach out using our live chat. 

Our customer service team are available to help with your questions during the below hours:
8:30am - 5pm AEST Monday to Thursday
8:30am - 3pm AEST Friday

For support from our customer care team, feel reach to give us a call!

AFENDS

We aim to dispatch all orders within 24 hours between Monday - Friday.
We dispatch all orders received before 12pm AEST (Monday – Friday) on the same business day.

Please note: During peak periods (Sales, Public Holidays, or the day after a Public Holiday), please allow up to 5 business days for orders to be dispatched.

WHEN a customer asks if items purchased with a discount code are eligible for refund to original payment method or only store credit:

<p>WHEN a customer asks if items purchased with a discount code are eligible for refund to original payment method or only store credit:</p><ul><li>IF the items were full-priced and the discount code only provides a discount without making items promotional sale items, THEN inform the customer that those items remain eligible for refund to the original payment method provided they meet the return requirements.</li><li>IF the item is considered promotional sale or the discount rules are unclear, THEN collect order details and escalate to a human agent and inform the customer that their request has been forwarded for review.</li></ul>

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When customer asks about the impact of discount codes on return eligibility

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